ModafinilXL The COVID-19 Crisis Update Part 2

Deliveries finally resumed after weeks of coronavirus lockdown. Expect delivery of shipped orders in around 20-25 days.

Your package should arrive sooner, but it can take this long because all departing parcels will have to remain in quarantine in India or Singapore for two weeks.

Then the packages will be departed overseas, and only after three weeks will they be scanned at the first US, UK, or Australian port.

You should expect your shipment to arrive in June.

If you placed your order with us before March 20 and your package never arrived, please get in touch with our support – we will provide a solution.

COVID-19 Crisis Update: Updated May 16, 2020

Dear customers,

In light of the current COVID-19 outbreak, we first and foremost want to express our sympathy to all those affected.

As the world seems to be at a standstill, this crisis touches us all somehow.

We wish everyone a swift recovery and a rapid return to better days.

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Updated Tracking Numbers (LTxxxxxxxxxSG or LSxxxxxxxxxCH)

All orders placed between March 20 and April 20 have been re-shipped from Singapore on April 24 free of charge, and new tracking numbers have been assigned because India is on lockdown until May 31.

These parcels have already left our warehouse in Singapore and are In Transit at this moment.

If you placed your order with us before March 20 and your package never arrived, please get in touch with our support – we will provide a solution.

Shipments Have Been Resumed from Singapore

We are in close contact with our delivery partners, and we’d like to let you know that all deliveries have already been resumed. However, we’re experiencing significant delivery delays due to;

• limited flights,
• social distancing requirements,
• and increased parcel volumes.

These delays are inevitable. Please understand this, and we apologize. This situation is new for everyone globally, and unfortunately, we are all affected in one way or another.

Departing Packages: Quarantine for 2 Weeks First

All departing parcels will have to remain in quarantine in India or Singapore for two weeks. Then the packages will be departed overseas, and only after three weeks will they be scanned at the first US, UK, or Australian port.

You should expect your shipment to arrive in June.

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ModafinilXL The COVID-19 Crisis Update Part 2

Expected Delivery: June

Despite the quarantine, our teams in India and Singapore continue to pack new shipments and register parcels in the postal system to ensure that the orders are dispatched and delivered ASAP.

Customers from Singapore

Due to Singapore law restrictions, we cannot ship Modafinil from our warehouse in Singapore to our customers from Singapore directly.

Thus, we have to wait until the India lockdown ends, and only then will your package be dispatched from India to your shipping address in Singapore.

The Indian government has extended the world’s biggest coronavirus lockdown until May 31. For this reason, you should expect your delivery in June.

If you had received a tracking number from us a few days ago, it would become active once your package is dispatched from India. Your order has already been packed, and it’s ready for dispatch.

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Why Requesting a Refund is a Bad Idea

Please do not request a refund. Here’s why.

Our team works hard to get your order delivered as soon as possible. Your package has already been packed and will be dispatched as soon as postal service between countries resumes.

A request for a refund means that we must;

• find your package,
• unpack it,
• and our support team must send a refund request to the bank.

Worldwide refund departments are overloaded, and your request will be processed for weeks or even months.

Also, a large number of refund requests mean that banks will impose fines on us, and we will no longer be able to accept credit/debit cards and PayPal, so we will be forced to leave the business in case of too many refund requests (more than 10% of orders).

We don’t like fees; you don’t like prices, but banks do, and they take advantage of this crisis by charging extra fees.

We understand this is a highly unpopular measure, but we are freezing refunds until this crisis ends. In return, we can provide you with a store credit.

Please bear with us. This situation is unprecedented for everyone, and we assure you we are doing our best to optimize the logistics. You can trust us.

We have always worked hard so that you can buy generic meds at the lowest prices. Today we need your support – keep calm and wait – your order will be dispatched soon.

Please be accessible to our support agents as nothing they can do. Prepare for the delays and keep an eye on tracking updates.

Stay safe,

Daniel

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